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Please, read carefully before sending us a message: there is a great chance, that your question has already been answered in the FAQ section, please, give it a quick look first. If you have any trouble with your shipment, please remember, that we merely aggregate information gathered from respective carriers in one place and cannot help you with such issues. For that, you have to address the carrier that handles your package. You may also rate your carrier by going to Carriers page, choosing your carrier and hitting the "Rate Your Experience" button.