CTT Portugal Post is one of the most popular delivery services in Portugal. It provides wonderful solutions for national and international shipments. You can easily send a lot of packages and parcels. With additional features, you can receive a better customer experience. With CTT Portugal Post tracking number you will always know where your delivery is with the latest up to date information.
Practical, ecological, and without weighing. Ideal for documents and small volumes. CTT guarantees that the packaging is produced with recycled materials and that the inks used in printing are environmentally friendly. In addition, to offset carbon emissions from the distribution of Green Mail, CTT support projects with environmental and social benefits.
The fastest way to send documents and goods up to 2 kg. If you send a mail up to 50 g non-standard, you pay the price of the next weight step. The price of letters is temporarily applied to postal packages, according to the respective price range.
Postal packages are a shipping type with at least one of these characteristics:
The safest way to send documents and goods up to 2 kg. The mail is going to be delivered to the destination address, with a signature collection. The insurance is up to 10 times the price of the 1st weight step. The maximum dimension of the Registered Mail is 24 cm wide and 3.5 cm thick.
It allows users to receive proof of how your mail was delivered to the destination address. The person who receives the mail signs this receipt.
Receive an SMS or an email saying where and when CTT delivered your mail. Unlike the Proof of Delivery (acknowledgment of receipt), this notification cannot be used as evidence in court.
CTT only delivers your mail to the person for whom it is intended, upon presentation of an identification document. If your mail is lost or damaged, CTT Portugal Post will refund you up to 15 times the price of the 1st weight step. This service is available in conjunction with the Proof of Delivery (Receipt of Receipt).
It indicates the amount you want to receive and CTT Portugal Post charge the person to whom your mail is addressed. The person to whom your mail is addressed decides how you want to make the payment. If you pay in cash or via ATM (if available), CTT Portugal Post will send you a postal order with the amount charged. If you pay by check, CTT Portugal Post will send you the check CTT Portugal Post received.
Indicate the amount you want to receive and CTT Portugal Post charge the person to whom your mail is addressed. Choose one of the following modalities:
This service protects your assets in case of loss, damage, or total spoilage:
The maximum amount you can declare is € 5,000 (check what countries it is available in and how much you can declare). The amount of compensation can never be higher than the amount you declared. To purchase this service, you must also purchase the Self-Delivery service.
Convenient options for fast and wonderful international delivery. Among Express options you can choose between International and Economic. They include the following features:
With international Express, you can send packages via Online shipping. This option limits the package weight to 10kg. The pickup time you are able to choose among several time windows. The price for delivery directly depends only on the distance. It is available only for International options.
Shipping at a CTT Contact Point allows customers to send packages of 30kg. A large number of contact points are located around the country. It is available for International and Economic options.
In case. when sending online, you request collection at an address, you can choose one of the following times on weekdays:
This additional service can only be used when sending online. To know the price, you can simulate online shipping on the CTT Portugal Post website.
It allows you to increase the insurance limit of the order. The maximum amount is € 12,500 and the insurance covers loss, loss, and damage.
The most economical way to ship goods up to 30 kg within Portugal, around Europe and to the rest of the world.
In case the order cannot be delivered, you should contact the delivery service to tell it what to do with delivery. When filling out the submission form, choose to send it to another site (Return or Forwarding) or give up sending it (Abandonment). You can request it immediately if the person has not expected the package. Alternatively, after 15 consecutive days since the arrival notice, if, in the meantime, the order has not been collected.
The CTT Portugal Post tracking number has a very common format. It consists of 13 characters, where the first and last two are letters. In most cases, it ends with PT. In the middle tracking numbers have 9 digits. Here some examples of them:
Green Mail, Blue Mail, and Registered Mail.
These deadlines are indicative. For the Azores and Madeira, the deadlines may be extended depending on transport limitations.
3 months ago Lara Andrade from Portugal told us that the service was Horrible. The package has not been delivered yet.
Lara Andrade decided to say nothing more.
4 months ago our user told us that the service was Good. The package has not been delivered yet.
Our user decided to say nothing more.
5 months ago our user from Portugal told us that the service was Good. The package has not been delivered yet.
Our user decided to say nothing more.
6 months ago Carlos Alberto Nazaré Aparício told us that the service was Excellent. The package has not been delivered yet.
Carlos Alberto Nazaré Aparício also says: Show textonde está a encomenda
6 months ago Alfredo Santos from Portugal told us that the service was Horrible. The package has not been delivered yet.
Alfredo Santos decided to say nothing more.
6 months ago Lima told us that the service was Bad. The package has not been delivered yet.
Lima also says: Show textThey don't find the parcel or even try to find it! Three months passed... Payed 200eur for a most anticipated item, and they do not even contact the other services to get any further info! "it will appear! (...) covid19 (...) we believe it's stuck in Germany (...) we believe it's stuck in Russia (...)" Why me, CTT?!
6 months ago CÉLIA CRUZ told us that the service was Average. The package has not been delivered yet.
CÉLIA CRUZ also says: Show textEstou a aguardar encomenda que terá sido expedida para Portugal a 16 de Abril, mas até agora nada
6 months ago Paulo Henrique from Portugal told us that the service was Average. The package has not been delivered yet.
Paulo Henrique also says: Show textEstou a aguardar a encomenda
6 months ago Afonso Fraga told us that the service was Average. The package has not been delivered yet.
Afonso Fraga decided to say nothing more.
6 months ago João Rodrigues told us that the service was Horrible. The package has not been delivered yet.
João Rodrigues also says: Show textOs CTT estão no mesmo caminho que a empresa chinesa, demora e mais demora e não aceito sequer desculpas pela situação de pandemia que estamos a viver. A minha classificação pessoal é mesmo abaixo de horrível, e não culpo os funcionários, mas sim os principais directores.